Privacy Policy for Alfennzo
Effective Date: November 20, 2024
Welcome to Alfennzo! Your privacy is very important to us. Alfennzo, operated by Simplyfy Technocraft Private Limited, is committed to protecting your personal information and ensuring that your experience with us is smooth, secure, and enjoyable.
This Privacy Policy explains how we collect, use, share, and protect your data when you use our services.
1. Who We Are
Alfennzo is a food delivery platform that brings delicious meals to your doorstep. Operated by Simplyfy Technocraft Private Limited, we are dedicated to making your food delivery experience convenient, safe, and delightful.
2. Information We Collect
We collect information to provide better services and ensure a seamless experience. The information we gather includes:
- Personal Information: This includes your name, phone number, email address, and delivery address when you sign up or place an order.
- Payment Information: Details such as your payment method, transaction amount, and billing address are collected securely.
- Usage Data: We collect data on how you use our app, like the pages you visit, items you order, and features you enjoy the most.
- Location Data: To provide accurate delivery services, we may access your location while using the app.
- Device Information: Details about the device you use to access our platform, such as the operating system and browser type, help us improve our services.
3. How We Use Your Information
Your information is used to make your experience better and more personalized. Here’s how we use it:
- Order Processing: To confirm and deliver your orders accurately.
- Personalized Experience: To recommend dishes, restaurants, or offers based on your preferences.
- Customer Support: To assist you with inquiries or issues and ensure a smooth experience.
- Promotions and Offers: To share exciting deals, discounts, and rewards with you.
- App Improvement: To analyze usage patterns and enhance the functionality of our platform.
- Security: To maintain a safe environment for all users by preventing fraud and ensuring data protection.
4. How We Protect Your Data
Your trust is our priority, and we take every step to safeguard your information.
- Data Encryption: All sensitive information, like payment details, is encrypted for secure processing.
- Secure Storage: Your personal data is stored in highly secure servers with restricted access.
- Access Control: Only authorized personnel handle your data to ensure its safety.
5. Sharing Your Information
We may share your information with trusted partners to provide better services. These include:
- Delivery Partners: To ensure your orders reach you on time.
- Restaurant Partners: To communicate your order details for preparation.
- Payment Processors: To handle secure transactions.
- Marketing Partners: To share relevant offers and promotions.
We ensure that all our partners follow strict data privacy guidelines.
6. Your Preferences
We believe in putting you in control of your information.
- You can manage your account details and update them whenever needed.
- Choose how you wish to receive notifications—via SMS, email, or app alerts.
7. Cookies and Tracking Technologies
We use cookies to make your experience more enjoyable and personalized. Cookies help us:
- Save your preferences for a faster checkout process.
- Show you recommendations tailored to your tastes.
- Improve our website and app performance.
You can manage your cookie settings through your browser or device preferences.
8. Children’s Privacy
Our services are designed for users who are 18 years and older. However, younger users can enjoy our services under parental guidance.
9. Third-Party Links
Our platform may include links to third-party websites or apps. These platforms operate independently, and we recommend reviewing their privacy policies before using them.
10. Changes to This Privacy Policy
As we grow and enhance our services, we may update this Privacy Policy. If any significant changes are made, we will notify you via the app or email to ensure you stay informed.
11. Your Trust Matters
At Alfennzo, your trust inspires us to improve every day. We are committed to keeping your data safe and making your experience unforgettable.
12. Contact Us
If you have any questions or need assistance, we’re here to help. Reach out to us at:
- Email: Business@alfennzo.com
- Helpline: 8808803432
Thank you for choosing Alfennzo! We’re delighted to serve you and look forward to making every meal special.