Return Policy

Thank you for choosing Alfennzo for your food delivery needs. We are committed to providing the highest level of service and satisfaction to our customers, including hotels, restaurants, hospitals, and other establishments. If you are not completely satisfied with your order, please review our return policy below:

1. Eligibility for Return

• Return should be done within 2 days.
• Items must be in their original packaging and in a condition suitable for return.
• Only items that are damaged, spoiled, incorrect, or do not meet the specified quality standards are eligible for return.

2. Non-Returnable Items

• Perishable items that have been consumed or tampered with.
• Orders returned beyond the 2-day window.

3. How to Initiate a Return

Contact our customer support team at support@alfennzo.com with your order details and reason for the return. Provide photographic evidence of any damage or issues with the delivered items.

4. Refunds and Replacements

• Upon approval of the return, we will process a refund or send a replacement, based on your preference.
• Refunds will be processed within 5-7 business days to your original payment method.

5. Shipping and Handling

• If the issue with your order is due to our error, Alfennzo will cover any additional shipping costs.
• For returns not caused by Alfennzo's error, the customer may be responsible for return shipping fees.

If you have any questions or require assistance, please do not hesitate to contact us. Your satisfaction is our priority.

Contact Us:
Phone: 8808803432
Email: Business@alfennzo.com