Return and Refund Policy for Alfennzo
Effective Date: November 20, 2024
Welcome to Alfennzo! We aim to bring you delightful meals and a seamless experience every time. Operated by Simplyfy Technocraft Private Limited, we prioritize your satisfaction and ensure that any concerns related to returns and refunds are handled with care and simplicity.
This Return and Refund Policy outlines how we process refunds and ensure your peace of mind when using our services.
1. Introduction
At Alfennzo, we are committed to creating memorable food delivery experiences. While we strive for perfection, we understand that sometimes things may not go as planned. In such cases, we are here to help and ensure a smooth resolution.
2. Eligibility for Refunds
We process refunds to address specific situations, ensuring that your trust in us remains strong. Refunds are considered in the following cases:
- Incorrect Order: If the items you receive differ from what you ordered.
- Incomplete Order: If any items from your order are missing.
- Quality Concerns: If the food delivered does not meet expected quality standards.
Each case is assessed individually, and our team ensures a positive resolution.
3. Refund Process
We believe in making the refund process straightforward and hassle-free.
- Contact Us: If you have a concern, you can contact us through our app or website. Share the details of your order along with the issue you faced. Our customer support team will promptly assist you.
- Review and Approval: Our team will review your request and verify the details. Once approved, the refund process will begin immediately.
- Refund Completion: Refunds are processed within 5 to 7 working days. Rest assured, the refund amount will be credited to your original payment method.
The refund will be provided by Simplyfy Technocraft Private Limited, ensuring reliability and trustworthiness throughout the process.
4. Modes of Refund
We support multiple payment methods to suit your convenience, and refunds are processed accordingly.
- Online Payments: If you paid using a debit/credit card, mobile wallet, or UPI, the refund will be credited directly to your account.
- Cash on Delivery (COD): For COD orders, refunds will be issued through online bank transfers or other secure methods.
You can always check your refund status by contacting our support team or viewing it in the app.
5. Timeframe for Refunds
We understand the importance of timely refunds and ensure that the process is completed quickly. Refunds are typically processed within:
- 5 to 7 working days from the date of approval.
If you do not receive the refund within this period, feel free to reach out to us for assistance.
6. Our Commitment to You
We take every step to ensure that your experience with Alfennzo is smooth and satisfying. Our Return and Refund Policy reflects our commitment to maintaining transparency and trust with all our customers.
7. Why Choose Alfennzo?
- Customer Satisfaction: Your happiness is our top priority.
- Quick Resolutions: We value your time and ensure swift actions for all concerns.
- Reliable Refunds: With Simplyfy Technocraft Private Limited overseeing the process, your funds are safe and secure.
8. Customer Support
Our friendly customer support team is always ready to assist you. If you have any questions about refunds, contact us at:
You can also reach us directly through the Alfennzo app for faster responses.
9. No Questions Asked
At Alfennzo, we trust our customers and believe in simple processes. Our team is here to help you without unnecessary complications.
10. Continuous Improvement
We learn from every experience to improve our services. Your feedback matters to us, and we use it to make Alfennzo even better for you.
11. Transparency and Trust
Our policies are designed to ensure a trustworthy relationship with you. With every refund processed, we aim to strengthen your confidence in Alfennzo.
Thank you for choosing Alfennzo for your food delivery needs. We are dedicated to serving you with the best meals and exceptional support. If you have any concerns or need help, please don’t hesitate to reach out.
Team Alfennzo, Operated by Simplyfy Technocraft Private Limited