Refund Policy for Alfennzo
Effective Date: November 20, 2025
At Alfennzo, operated by Simplyfy Technocraft Private Limited, we are committed to providing exceptional service. While we strive for excellence, we understand that there may be occasions where refunds are required. This Refund Policy ensures transparency and a smooth resolution process for our customers.
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
- Incorrect Order: If the items delivered differ from what you ordered.
- Incomplete Order: If any items from your order are missing.
- Quality Issues: If the delivered food does not meet expected quality standards.
2. Refund Process
- Contact Us: Reach out to our customer support through the app or website, sharing order details and the issue faced.
- Review and Approval: Our team will review your request. Once approved, we will initiate the refund process immediately.
- Refund Completion: Refunds are processed within 5 to 7 business days and credited to your original payment method.
3. Modes of Refund
- Online Payments: Refunds for payments made via debit/credit card, mobile wallet, or UPI will be credited directly to your account.
- Cash on Delivery (COD): For COD orders, refunds will be issued through secure online bank transfers or other appropriate methods.
4. Timeframe for Refunds
- Refunds will be credited within 5 to 7 working days.
If you do not receive the refund within this period, please contact our customer support team for assistance.
5. Contact Us
You can also reach out to us directly through the Alfennzo app for faster responses.
Thank you for choosing Alfennzo. We are committed to your satisfaction and ensuring a seamless experience every time.
Team Alfennzo, Operated by Simplyfy Technocraft Private Limited