Terms and Conditions for Alfennzo
Effective Date: November 20, 2024
Welcome to Alfennzo! By using our services, you agree to the following terms and conditions. Alfennzo is operated by Simplyfy Technocraft Private Limited, and our goal is to deliver a seamless and delightful food delivery experience. Please read these terms carefully to understand how we work and the benefits we offer.
1. Introduction
Alfennzo connects food lovers with their favourite restaurants and eateries. Our platform is designed to make ordering food easy, convenient, and enjoyable. By accessing or using our services, you confirm that you accept these terms and agree to comply with them.
2. Your Account
To use Alfennzo, you must create an account. This helps us provide a personalized experience and ensures that your orders reach you smoothly.
- Account Creation: You must provide accurate details like your name, contact number, and address.
- Confidentiality: Keep your account details safe. If you notice any unusual activity, let us know immediately.
- Eligibility: You must be at least 18 years old to register. If you are younger, parental guidance is recommended.
3. Services We Offer
Alfennzo brings a wide range of delicious cuisines to your doorstep. We partner with trusted restaurants to ensure high-quality food and a variety of choices.
- Order Placement: Browse menus, select your favourite items, and place an order effortlessly.
- Delivery: Our delivery heroes are committed to getting your food to you fresh and on time.
- Special Offers: We regularly share deals and discounts to make your experience more exciting.
4. Payment and Pricing
We offer multiple payment options for your convenience.
- Payment Methods: Choose from secure options such as credit/debit cards, mobile wallets, or cash on delivery.
- Pricing: Menu prices and delivery charges are displayed clearly before checkout. There are no hidden fees.
5. Order Updates
We keep you informed at every step of the process.
- Real-Time Tracking: Track your order from the restaurant to your location.
- Notifications: Receive updates via SMS, email, or in-app notifications.
6. Cancellations and Refunds
At Alfennzo, we aim to accommodate your needs. If changes are required, we are here to help.
- Easy Cancellations: Orders can be canceled within a specific time window. Details will be provided during checkout.
- Refunds: In the rare case of a payment issue, refunds will be processed quickly to your original payment method.
7. Restaurant Partnership
We work closely with our partner restaurants to bring you the best dining options. All our partners follow food safety guidelines and prioritize hygiene.
8. Delivery Services
Our delivery team works hard to ensure your food arrives fresh and fast.
- Timely Delivery: We strive to deliver within the estimated time. External factors such as weather or traffic might affect delivery, but we will keep you updated.
- Delivery Area: Service availability depends on your location. Check the app to see if Alfennzo serves your area.
9. Promotions and Loyalty Programs
We love rewarding our customers! Stay tuned for:
- Exclusive discounts
- Seasonal promotions
- Rewards for loyal customers
10. Customer Support
Our support team is always ready to assist you. Whether it’s a query, feedback, or help with an order, we are here to ensure your experience is smooth.
- Contact Us: Reach out through the app, email, or our helpline for quick assistance.
- Feedback: We value your input. Share your thoughts to help us improve.
11. Data Privacy
Your privacy is important to us.
- Secure Transactions: All payment information is encrypted and safe.
- Personal Information: Your details are used only to enhance your experience. Refer to our Privacy Policy for more information.
12. Use of the Platform
Alfennzo is here to make food delivery effortless. Use the platform responsibly to enjoy a seamless experience.
13. Changes to the Terms
As we grow, we may update our terms to offer you even better services. Any changes will be communicated clearly through our platform.
14. Governing Law
These terms are governed by the laws of India. By using our services, you agree to resolve any concerns amicably.
15. Our Commitment
At Alfennzo, your satisfaction is our priority. We continuously work to bring you delicious food, convenient services, and delightful experiences.
Thank you for choosing Alfennzo! Enjoy your meals, and let us bring happiness to your table.
For any questions or feedback, feel free to contact us via the app or email us at:
business@alfennzo.com.